Privacy policy

Calico Designs and Renovations (“we”, “us”) is a renovation company based in Ontario, Canada. This policy explains what personal information we collect through this website, why we collect it, and what you can do about it. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

What we collect

Information you give us

• Consultation form: your name, phone number, email address, city, the service you are interested in, your message, and, if you choose to give them, a budget range and inspiration photos.
• Referral form: your name, phone number, and email address, and the name and contact details of the friend you are referring. You must confirm that your friend has agreed to be contacted before sending their details.
• Phone calls and emails: whatever you tell us when you contact us directly.

Information collected automatically

• Analytics, only with your consent. If you accept analytics cookies, Google Analytics records which pages are viewed, roughly where visitors are located, the type of device and browser, and actions such as sending a form or tapping the phone number. If you decline, or do not answer, Google Analytics is not loaded and sets no cookies.
• Spam protection. Our forms use Cloudflare Turnstile to tell people from automated programs. It processes technical information about your browser and connection for that purpose.
• Server logs. Our hosting provider records standard technical information, such as IP address and the page requested, to keep the website secure and running.

Why we collect it

• To reply to your enquiry, arrange a consultation and site visit, and prepare a design and quote.
• To contact a referred friend about their project, and to contact you about a referral reward.
• To carry out and administer a project you hire us for.
• To understand, with your consent, how the website is used so we can improve it.
• To protect the website and our forms from abuse.

We do not sell your personal information, and we do not use it for purposes other than those above.

Consent

By sending a form, you consent to us using the information in it to respond to your request. Analytics cookies are used only if you choose “Accept” on the cookie banner. You can change your mind at any time using the “Cookie settings” link at the bottom of every page, and you can withdraw consent to our use of your information by contacting us.

Emails and CASL

When you send a form, we send one automatic email confirming we received it, and we reply to your enquiry by phone or email. We do not add you to a marketing list. If we ever send promotional emails, we will ask for your consent first, identify ourselves in each message, and include a way to unsubscribe.

Who we share it with

We share personal information only with companies that help us run the website and respond to you:

• Cloudflare, which hosts the website and provides spam protection.
• Resend, which delivers the emails our forms send.
• Google, which provides Google Analytics, if you have consented.
• Our email provider, where form submissions are received and stored.

These providers may store or process information outside Canada, including in the United States, where it is subject to the laws of that country. We may also disclose information where the law requires it.

How long we keep it

We keep personal information only as long as we need it for the purposes above or as the law requires.

TODO: owner to set retention periods (for example, how long enquiries that do not become projects are kept).

How we protect it

The website is served over an encrypted connection, form submissions are sent to us by email through our service providers, and access to our inbox is limited to the people who need it. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your rights

You can ask us to:

• tell you what personal information we hold about you,
• correct information that is wrong or out of date,
• delete information we no longer need to keep, and
• stop using your information for a purpose you previously agreed to.

To make a request, contact our privacy contact below. We will reply within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Contact

Calico Designs and Renovations
Email: info@calicodesigns.ca
Phone: 647-779-3287

TODO: owner to name the person responsible for privacy (PIPEDA requires an organisation to designate one).

Changes to this policy

If we change this policy, we will post the new version here and update the date at the top. To ask a question about it, contact us.